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Chamber to honor Doreen Brown with customer service award

It is Brown's penchant for exceptional customer service and pride in her job that has netted her the Mid-Maine Chamber of Commerce's 2013 Customer Service Stardom Award. She will receive it April 29 at the chamber's annual awards dinner at Waterville ...

 

Jim Morrison column: Getting customer service just right

Much has been written about the concept of customer service. It is the subject of meetings, seminars, courses and almost any other way that businesses and nonprofit organizations communicate. But despite all this communication, it seems hard to really ...

 

Customer Service

Subscription and renewal orders starting / renewing with the current available issue usually ship within 3 business days. Subscription and renewal orders starting / renewing with a future issue will ship once that issue becomes available. Most digital ...

 

Customer Service Beliefs that Can Hurt Your Business

Customer Service Beliefs that Can Hurt Your Business image shutterstock 144489817 Business owners understand that customer service is an important aspect of building repeat and referral business. But some beliefs and ideas around customer service ...

 

Millennial Customers Require A Different Customer Experience: Here's Where ...

Let's talk about one part of the millennial customer psyche today: their identification with technology, and what that opens them up to in terms of innovations in the customer experience and customer service. Millennials feel that technology defines them.

 

“Do employee name badges actually improve customer service?”

In spite of all these obvious reasons to favor name badges, it might surprise you that some of the very finest, attuned-to-nuance customer service providers are going in the other direction, doing away with name badges altogether. For example, you'll ...

 

How to Contact Executive Customer Service and Get Your Problem Solved

We've all been there: You call customer service, get bounced around, transferred, and dropped. Or worse, your issue never gets resolved even after you talk to someone. You probably know you can escalate to a manager, or even higher, to "executive" ...

 

Comcast: 'It bothers us' that people hate our customer service

During a Senate hearing on its proposed merger with Time Warner Cable, Comcast Executive Vice President David Cohen admitted that Comcast could do a better job on customer service. "It bothers us we have so much trouble delivering high quality of ...

 

It's Only Common Sense: Great Customer Service is Intentional

Great customer service can not only be rewarding financially, but it can also be great fun. After all, what's more fun than delighting someone by making them happy? This book is really about those in the service sector: Hotels, restaurants, retail, and ...

 

Rockstar Syndrome: A Secret Of Creating Addictive Customer Service

A secret of customer service success: treat your customers like decadent, entitled rockstars. And get them hooked on the rockstarrish feeling your customer experience provides. But I'm getting ahead of myself. Let me go back a few decades and describe ...

 

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Institute of Customer Service 109  
Customer Service Center ibcjapancsc 109 Kyoto, Japan  
C&W 2009 Customer Service Awards 97  
Northwest Customer Service 78 Minneapolis, USA  
Monster Global Customer Service 67  
the best customer service rep! 33  
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total_customer_service 24  
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